Hickory Point Bank
  • 15-Mar-2023 to Until Filled (CST)
  • Banking Centers
  • Decatur, IL, USA
  • Hourly
  • Full Time

Grow with us.

If you are interested in growing your career within the financial industry, don't miss this opportunity. When you work at Hickory Point Bank & Trust, you're surrounded by people who are innovative, creative, and empowered to do what's right for customers, and we're seeking the right professional to join us.

At Hickory Point Bank & Trust, we promote an inclusive work environment where everyone feels that they belong, and we are interested in people who enhance our culture. We are dedicated to ensuring all colleagues are treated with dignity and respect and have every opportunity to grow professionally without regard to race, gender, sexual orientation, or any other protected classification.

The Assistant Banking Center Manager assists in coordinating the day-to-day operations and activities of the banking center and its personnel. Ensures the center is running effectively and efficiently by providing ongoing support, training, coaching and motivation. Maintains a focus on building and deepening customer relationships and helps ensure that banking center personnel promote an environment conducive to generating outstanding customer experiences.

Job Functions:

  • Support the Banking Center Manager in the day-to-day operations of the Banking Center.
  • Supervises, develops and leads Relationship Bankers and Customer Service Associates by providing on-going support, training, coaching in the moment and feedback.
  • Coach or counsel colleagues on product knowledge and customer service expectations and holding each colleague accountable for results. Conducts performance reviews for direct reports.
  • Utilizes sales techniques to deepen existing customer/prospect relationships.
  • Recognize cross-selling opportunities for other bank services.
  • Develops strong partnerships with colleagues in other departments in order to foster an internal referral network for customers.
  • Meet or exceed monthly individual deposit and consumer lending goals.
  • Support Banking Center Manager in motivating team to meet or exceed goals established for the banking center.
  • Act as a role model to all colleagues setting the standard and level of professionalism and excellence in going above and beyond in providing exceptional customer service.
  • Uphold established Hickory Point Bank Service Excellence Standards.
  • Portrays a professional image of self, team and banking center; an outgoing and enthusiastic personality.
  • Follow through and provide answers and solutions to concerns and questions received from customers and colleagues in a timely manner.
  • Serve as a Customer Service Associate or a Relationship Banker when needed.
  • Identify and implement opportunities for innovation and efficiency.
  • Conduct all duties in compliance with applicable laws, regulations, and Bank policies and procedures.


  • Two to three years of retail banking or sales experience with personal banking experience preferred
  • Demonstrated effective leadership, sales, customer service, and communication skills
  • Effective coaching and training skills
  • Previous banking experience in a supervisory role preferred
  • Previous cash handling experience preferred
  • High school diploma

Physical Demands and Working Conditions:

  • Ability to lift 25 pounds.
  • Regularly required to see, talk or hear.
  • Frequently required to stand for extended periods of time; walk; use hands to finger, handle or feel; and reach with hands and arms.
  • Ability to drive and travel to another banking center location, as needed.
  • Employee must be available to work when banking center is open, including weekends and after-hour events, as needed. Hours may vary based upon business need.
  • Complete all pre-employment requirements.

Hickory Point Bank provides a robust benefit package including medical, dental, vision, paid time off and 401k match with immediate eligibility on day one.

EOE: Disability/Veteran

Hickory Point Bank
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