Hickory Point Bank
  • 11-Jan-2023 to Until Filled (CST)
  • Banking Centers
  • Decatur, IL, USA
  • Hourly
  • Full Time

Grow with us.

If you are interested in growing your career within the financial industry, don't miss this opportunity. When you work at Hickory Point Bank & Trust, you're surrounded by people who are innovative, creative, and empowered to do what's right for customers, and we're seeking the right professional to join us.

Basic Functions:

Provides client support for inquiries and addressing any concerns regarding accounts, debit/credit card support, online banking, and digital products such as Bill Pay, Biller Advantage, and Zelle. Duties include handling inbound and outbound phone calls, website inquiries, and online chats to and from clients, listening to client needs or issues, and providing helpful solutions to their problems.

Complete customer service tasks that ensure clients have the information and assistance they need and maintain the bank's positive reputation.


  • Receive client inquiries and provide accurate, satisfactory answers to their queries and concerns
  • De-escalate situations involving dissatisfied clients, offering patient assistance and support
  • Call clients to inform them about the company's new products, services, and policies
  • Guide clients through troubleshooting, navigating the company website and/or digital products or services
  • Review client accounts, providing updates and information about various account items
  • Collaborate with other departments to improve customer service

Skills and qualifications:

  • Ability to express oneself with a pleasant, client-focused attitude is critical.
  • A variety of soft skills including:
    • Strong communication, both written and verbal
    • Great active listening skills
    • Exceptional interpersonal and rapport building skills
    • A patient and empathetic attitude
  • Strong time management and organizational skills
  • Adaptability and flexibility
  • Comfortable working in fast-paced environments
  • Troubleshooting skills
  • Computer skills
  • Phone skills, including familiarity with complex or multi-line phone systems
  • In-depth knowledge of the bank's products and/or services including digital products
  • Industry and bank knowledge to provide comprehensive support

Conduct all duties in compliance with applicable laws, regulations, and Bank policies and procedures.

Knowledge, Skills and Abilities:

Excellent computer skills are required.

Technology sound is preferred.

Work hours are 8 a.m. to 5 p.m., Monday through Friday with rotation of Saturday 8 a.m. to 12 p.m. Occasional overtime may be required.

This position requires operating a keyboard, working on the telephone, sitting for prolonged periods of time, filing, bending, kneeling and moderate lifting.

Training and Experience:

The ideal candidate will have a high school diploma and previous banking.

This is a full time, non-exempt position eligible for a robust benefit package.

The successful completion of a pre-employment drug screen and background check is required.

At Hickory Point Bank & Trust, we promote an inclusive work environment where everyone feels that they belong, and we are interested in people who enhance our culture. We are dedicated to ensuring all colleagues are treated with dignity and respect and have every opportunity to grow professionally without regard to race, gender, sexual orientation, or any other protected classification.

Hickory Point Bank & Trust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Hickory Point Bank
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